17th Responsible Gaming

Playing should be entertainment, not a burden. 17th is committed to ensuring every user can enjoy the platform in a healthy, safe, and controlled way.

Play Responsibly Set Your Time Limits Manage Your Betting Budget Protect Yourself & Your Family Mental Health Comes First Get Help When You Need It Play Responsibly Set Your Time Limits Manage Your Betting Budget Protect Yourself & Your Family Mental Health Comes First Get Help When You Need It

17th's Promise to Our Users

As a responsible entertainment platform, 17th believes that gambling is only appropriate for adults who make conscious, informed decisions. We provide tools and guidance to help users stay in control at all times — not just when problems arise.

We do not encourage excessive gambling and actively promote healthy playing habits among all Malaysian users on the 17th platform. User wellbeing is always our top priority, above all else.

Recognise the Signs of Risky Behaviour

Gambling can become a problem when it starts affecting your daily life. Here are some warning signs to watch out for:

Spending beyond your means

Using money meant for essentials — such as rent, food, or bills — to fund gambling.

Difficulty stopping

Continuing to play despite having intended to stop or after your planned time has run out.

Neglecting responsibilities

Work, family, or social relationships disrupted due to spending too much time gambling.

Chasing losses

Continuing to bet in hopes of winning back money already lost, even as the situation gets worse.

If you recognise any of the signs above in yourself or someone you care about, it's time to take proactive steps.

How to Set Time and Budget Limits

One of the most effective ways to stay in control is to set limits before you start playing — not during or after. 17th recommends the following measures:

  • Daily or weekly budget limit — Decide on a maximum amount in MYR (RM) that you are comfortable spending on entertainment, and stick to that limit without exception.
  • Session time limit — Set a timer or reminder on your device so you know when to take a break.
  • Don't play when you're stressed — Avoid playing when you feel stressed, sad, or angry — decisions made under emotional strain tend to carry greater risk.
  • Don't Chase Your Losses — Losses are part of the betting experience. Accept small losses calmly and don't increase your bets just to try to win back what you've lost.
  • Take regular breaks — Take short breaks between sessions to reassess your mental and financial state.

Available Self-Control Features

17th offers several self-control tools to help users manage their playing habits more effectively:

Deposit Limit

Set daily, weekly, or monthly deposit limits on your account to cap the amount you can load into the platform according to what you can afford.

Cool-Off Period

Users may request a temporary break from the platform. During this period, your account will be suspended for self-control purposes, and you may resume access once the period ends.

Self-Exclusion

For more serious cases, users may apply for a long-term self-exclusion. Your account will be temporarily closed and access to the platform will be fully blocked.

To activate any of these features, contact the 17th support team by email at [email protected] or visit FAQ page us for more information.

Minor Protection

The 17th platform is exclusively for individuals aged 18 and above. We take the protection of minors very seriously and have put the following measures in place:

  • Mandatory age verification during the account registration process.
  • Active monitoring to detect any signs of underage use.
  • Adult users are encouraged to use parental control software on devices shared with children or teenagers at home.
  • Any account suspected of belonging to an underage individual will be suspended immediately pending investigation.

If you know of anyone underage using this platform, please contact us immediately at [email protected].

Life Balance & Professional Support

Healthy gambling is gambling that doesn't compromise your quality of life. Remember that entertainment should add joy, not take it away. 17th encourages all users to:

  • Maintaining positive social relationships with family and friends.
  • Balance your leisure time across a variety of activities, not just online betting.
  • Have an open conversation with your loved ones if you feel gambling is starting to become an issue.

If you need professional help, we encourage you to reach out to a counsellor or relevant mental health service. Acknowledging a problem and seeking help is a sign of strength, not weakness.

For platform-related support, visit FAQ us or contact the 17th support team directly via email at [email protected]. You can also log in into your account to manage your self-control settings.

Still Have Questions?

The 17th support team is here for you anytime. Don't hesitate to reach out.

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